- SUPPORT – The support that a company offers for the products they sell and install can be a determining factor when awarding a job. End users want to know that they will be able to use products regardless of the size of an install. I have been asked on numerous jobs how many hours of training are included in a bid. The usefulness of technology is limited by a user’s knowledge of equipment. End user support helps the customer achieve the full value of their purchase.
- TIME EFFICIENCY – Every install has deadlines to meet in order to stay on schedule, so it is important to understand job requirements and plan accordingly. Whether it’s submitting drawings for approval in a timely fashion or following through on the permitting process, it’s a subcontractor’s responsibility to do everything possible to adhere to the agreed upon time frame. This is especially true on jobs where completion of multiple phases is dependant upon the coordination of independent subs. Flexible availability and the capability to deliver service as promised are fundamental in building a lasting business relationship.
- ACCURACY – Accuracy in estimating can mean the difference between having your bid thrown out in the first round and being awarded a job. It’s standard procedure for a company which is interested in doing business with you for the first time to check your references regarding this crucial point. The ability to gather necessary information and estimate a job properly is a testimonial to your experience and knowledge of your field. A reliable subcontractor will have minimal revisions to any accepted bid.
- SAFETY – Proper PPE (personal protective equipment) and employee safety training are important not only to the subcontractor, but to a General Contractor as well. Job sites have many potential hazards such as heavy machinery, incomplete structures, and noise. Meeting or exceeding safety guidelines helps ensure that the all parties on site have a positive and healthy work environment. Regulated sites will not only encourage subcontractors to be in compliance, but will require it.
- COMMUNICATION – The number one thing that will set you apart from other subcontractors is communication. Know your superintendent on a job and check in frequently. Inform them of any status updates, progress reports or changes honestly and realistically. Be available whenever possible and return calls and emails promptly. A site’s super is tasked with coordinating various aspects of an install and requires real time information to maximize work flow. Establishing a strong rapport as early as possible will facilitate the install from both ends. The effort you spend building an open line of communication will earn you repeat business and referrals from happy superintendents.
Edited by: Jennifer Bedford
Written by: Beau Welch
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