The process for dispatching alarms is about to improve in Houston, Tx. For the past 20 years or so, when an alarm was activated, the operator at the alarm monitoring center would verbally call in the alarm to the police dispatcher. The dispatcher would input the alarm data into the police system, and then send out the call to a patrol car. Beginning in January, 2011, this process will become automated. The alarm dispatcher will still call the premise to rule out false alarms and give the client an opportunity to cancel. This remains a crucial step in lowering false dispatches. If the alarm is not cancelled, now the operator will electronically forward the dispatch information, including the address, permit number, occupants name to the police dispatch center. This will not only be a faster method of delivery, but, it will also greatly reduce the chance for errors in typing and also in hearing the information verbally through the telephone. This should save both time and money for the police department, at a time when government money is really strapped. Our hats go off to both the City of Houston and our monitoring center partner, United Central Control (UCC) for being on the front wave of what will surely become a national trend. This system is already in place in Richmond Va and York, Va. Our monitoring center (UCC) made a considerable investment to be one of the pioneers to help develop this interface and introduce this technology to our clients. For more information on our wide array of monitoring services, please contact us at 281-591-1944.
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