Big box vs. Local company

by Rick Overholt on April 24, 2011

What is the difference between dealing with the large national “mega” alarm companies and a local dealer like OMNI?

This is what our clients tell us:

1. They don’t like wading through touch tone phone menus to reach a person.

2. They prefer not to have a different tech come to their home \ office when they call for service.

3. They don’t want to get put off for weeks when calling in for service.
If you have an urgent issue, we can typically come out the same day.

4. If you check the BBB, most of the large corporate alarm companies have MANY complaints on file. We have none. We are A+ rated by the BBB. There is a reason for that.

 

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